Privacy Policy
Last updated:
TL;DR: We collect only what we need to run our products and provide support. We never sell your data. You can request deletion at any time. That's it.
1. Information We Collect
Information you provide
When you create an account, purchase a product, or contact support, we collect:
- Name and email address
- Billing information (processed securely by Stripe — we never store card numbers)
- Support messages and attachments you send us
- Profile preferences you configure within our products
Information collected automatically
Our products collect minimal telemetry to help us fix bugs and improve performance: crash reports, feature usage counts, and performance metrics. This data is anonymized and cannot be linked back to you.
2. How We Use Your Information
We use your information to:
- Deliver and maintain our products and services
- Process transactions and send purchase receipts
- Respond to support requests and questions
- Send important product updates and security notices (opt-out available)
- Detect and prevent fraud or abuse
- Improve our products using anonymized, aggregated analytics
We do not use your data for advertising, and we do not build behavioral profiles.
4. Data Retention
We retain your account data for as long as your account is active. When you close your account we delete your personal data within 30 days, except where we're required to keep it for legal or tax purposes (typically 7 years for billing records).
5. Security
All data in transit is encrypted with TLS 1.3. Data at rest is encrypted with AES-256. We conduct annual third-party security audits and maintain a responsible disclosure program. Despite our best efforts, no system is 100% secure — please use a strong, unique password and enable two-factor authentication.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data ("right to be forgotten")
- Export your data in a portable format
- Object to or restrict certain processing
- Opt out of marketing emails (unsubscribe link in every email)
To exercise any of these rights, email us at [email protected] and we'll respond within 30 days.
8. Children's Privacy
Our products are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently done so, please contact us immediately.
9. Contact Us
Questions about this policy? Contact our Privacy Officer: